Unlocking Voices Ethical Practice Charter

Version 1: 15.9.26 · Review date: 15.12.26

Unlocking Voices (UV) recognises the important role that spelling providers play in supporting autistic people with limited speech and functioning challenges to develop expressive communication through spelling. UV is a parent-led organisation committed to empowering parents to access high-quality spelling sessions, recognising good practice. This charter is more pertinent than ever as spelling practices grow in the UK.

The charter in short

A plain-English summary for busy readers. It is not the charter itself, and it is not a formally checked Easy Read version. The full charter follows below:

1. Presume competence

Treat every speller as able to understand, even when their speech or movement does not show it.

2. Respect for the individual

Speak to spellers directly and in an age-appropriate way. Their wellbeing comes before finishing a lesson. No humiliation, coercion or pressure.

3. Partnership with parents

Parents are partners. Providers support them to learn and practise alongside the speller from the start, and explain what they are doing.

4. Professional transparency

Be honest and clear about training, experience, fees and the limits of what a provider can offer.

5. Transparency during sessions

Be clear about what support is being given and why. An answer that was scaffolded is not presented as the speller’s independent view.

6. Self-awareness and reflective practice

Watch for unintended influence, welcome feedback and keep learning.

7. Safeguarding and professional responsibilities

Follow UK safeguarding, checks, insurance and data protection requirements.

8. Commitment to the speller’s voice

Aim to widen the speller’s choices and independence. Get their consent before sharing their words, image or story.

Who has signed

Providers who sign the charter agree to be listed here by name, so parents can see who has signed and who has not. A provider who is not listed is simply not listed as a signatory. That does not mean they refused.

Signing is a personal commitment to these standards. It is not accreditation or endorsement of any provider or method by Unlocking Voices.

Any provider can sign at any time. We check new sign-ups on the first Monday of each month and update this list then.

Want to be removed or change your entry? Email info@unlockingvoices.com.

Providers on the signatories list can display this badge on their own website, linked back to the list.

The full charter

This Charter aims to:

Signing the Charter represents a commitment by spelling providers to ethical practices. It does not constitute accreditation or endorsement of any particular method or provider.

To produce this document, UV has consulted with spellers, parents and providers to ensure all views are represented. There will be regular reviews and updates made as necessary.

1. Foundational Principle: Presume Competence

Providers should not assume that a person’s speech, movement, sensory regulation or outward responses accurately reflect their understanding or intellectual ability.

Presuming competence means:

  • Speaking to each person respectfully and using appropriate language for that person’s age.
  • Providing meaningful, age-appropriate opportunities to learn.
  • Recognising that a person may understand more than they can currently demonstrate.
  • Allowing sufficient time, teaching and appropriate support for communication skills to develop.
  • Remaining open to each person’s individual abilities, needs and experiences.

Spellers shared:

‘It’s about age-appropriate language and telling me interesting things I don’t know about’ – Chris R

‘I want to learn about lots of things. It’s not about the teachers making us do topics and assignments that students do in mainstream. It’s about working with our brains to see how far we can go’ – Jack. A

‘Avoiding babyish talk and speaking normally gets a better response from me as undermining tones or language triggers emotional responses and stims’ – Mandeep

Presuming competence does not mean assuming that every nonspeaking person has the same knowledge, literacy, education or spelling skills. Some spellers report having learned through listening to family conversations, television, radio, books or lessons taking place around them. Other spellers have shared that they needed support to develop their spelling skills during sessions as they lacked previous exposure.

Overall, presuming competence promotes that each autistic individual has the capability to think, learn and make progress in their learning and sharing of language.

2. Respect for the Individual

Providers must show respect for each speller’s intelligence while balancing this with respecting their participation and regulation needs. The overall wellbeing of the speller must take priority over completing a lesson or producing a particular response.

Spellers shared:

“Language should be inclusive and respectful. Please address me directly, even if I’m not looking” – Paddy

“May I describe my life before people knew that I was smart? A lot of people assumed that I didn’t understand. They would actually talk about me as if I wasn’t even there. It is without a doubt that it’s extremely rude but it was also belittling to my intelligence. Presuming capability to understand is what all autistic people deserve. This is the first and most important step” – Charles B

Providers should:

  • Use age-appropriate language, materials and stimulating topics.
  • Recognise sensory, motor, emotional and nervous-system regulation needs.
  • Never use humiliation, coercion, punishment or unnecessary pressure.
  • Pause or adapt a session when the speller is distressed, overwhelmed or unable to participate safely.
  • Respect each speller’s privacy and always seek consent from them before sharing any information from sessions.

3. Partnership with Parents

Unlocking Voices recognises parents as their speller’s key resource in developing sustainable and replicable communication. When a new family sees a provider, the usual starting position should be that they, and/or appropriate communication partners, are supported to begin learning and practising alongside the speller from the beginning and be involved throughout. Where there are exceptions to this, clear rationale should exist.

Spellers shared:

“I want all parents to know that any practice is beneficial, it doesn’t have to be perfect.” – Paddy C

Where parents are not treated as partners in their speller’s journey, progress is slower and there is the risk of over-reliance on one provider.

Good practice from a provider may include:

  • Explaining the purpose strategies and support used during sessions.
  • Sharing recordings of sessions where agreed to be used as learning resources.
  • Identifying two to three realistic action points to practise between sessions.
  • Giving constructive feedback to parents based on their observation.
  • Aiming to help the speller develop skills with more than one spelling provider/ communication partner.

Every family’s circumstances are different. Where parents or providers are unsure how this applies to their situation, further information and guidance is available from Unlocking Voices.

4. Professional Transparency

Providers should give families clear and accurate information about their practice, including:

  • The spelling approach or approaches they use.
  • Training completed and the organisation or trainer involved.
  • Length and level of experience.
  • The approximate number and range of spellers they have supported.
  • Whether they receive supervision, mentoring or peer review.
  • Relevant qualifications and continuing professional development.
  • The services they are competent to provide.
  • The limits of their knowledge, experience and professional role.
  • Fees, cancellation arrangements and any additional costs.

Providers should not exaggerate their experience, qualifications, outcomes or professional status.

Where a provider offers formal reports, assessments or recommendations, they should be clear about their qualifications to do so. Reports should distinguish between:

  • Direct observation.
  • Information supplied by the family or speller.
  • Professional opinion or interpretation.
  • Matters requiring assessment by another appropriately qualified professional.

Providers must have sufficient literacy skills to deliver spelling sessions accurately and effectively. A provider should not deliver spelling sessions if literacy difficulties would prevent them from doing so.

Any communication or access need that may affect service delivery should be managed responsibly, with appropriate systems and support in place.

5. Transparency During Sessions

Families and spellers should be able to understand what support is being provided and why.

This may include:

  • Verbal prompting or encouragement.
  • Gestural or visual support must be clear
  • Regulation or movement support.
  • Positioning of the board or communication device.
  • Physical assistance.
  • Adjustments to the task, lesson or response choices.

Supports / accommodations should have a clear purpose and should be reviewed regularly. Wherever possible, they should be reduced or changed as the speller develops greater control and independence.

Context should always be given. Across different methods, providers may also use strategies to help spellers reach letters, such as pointing to letters, using verbal encouragement or gestural support. These strategies should be used for spelling practice, rather than for open-ended questions where a person’s views are being sought.  Please note that physical support to reach letters is given only to teach/motor model how to make a movement and is immediately followed by independent pointing. This is different is from accommodations such as holding up the letter board. Any scaffolding/support used needs to be recognised so that the speller’s voice is not misrepresented and areas for skill-building can be identified.

6. Self-Awareness and Reflective Practice

All communication partners can unintentionally influence a response. Ethical practice requires providers to remain alert to both conscious and subconscious prompting.

Providers commit to:

  • Learning about the possibility of communication-partner influence.
  • Reviewing their positioning, language, movement and expectations.
  • Being honest about the level of support used.
  • Welcoming appropriate observation, supervision and feedback.
  • Encouraging communication with different trained partners.
  • Supporting progression towards greater autonomy and transferable skills.
  • Reflecting on sessions that do not go as expected.
  • Changing their practice when concerns or better evidence emerge.

No practitioner or method should be considered beyond reflection, questioning or improvement.

7. Safeguarding and Professional Responsibilities

Providers must work within all relevant UK legal, safeguarding and professional requirements.

As appropriate to their role, this should include:

  • Suitable safeguarding policies and procedures.
  • Appropriate Disclosure and Barring Service checks.
  • Professional indemnity and public liability insurance.
  • Secure record keeping and compliance with data-protection requirements.
  • Informed consent for services, recordings and sharing information.
  • Clear professional boundaries.
  • Procedures for raising concerns or making complaints.
  • Prompt referral to another professional where needs fall outside the provider’s competence.

Any disclosure of abuse, neglect, exploitation or risk of harm must be managed in accordance with safeguarding duties.

8. Commitment to the Speller’s Voice

The ultimate purpose of spelling practice is to expand the individual’s ability to communicate, participate, make choices and have greater influence over their own life.

Providers should therefore:

  • Value the person, not simply the accuracy or speed of their spelling.
  • Provide opportunities for authentic choices and self-expression.
  • Avoid repeatedly asking questions to which the provider already knows the answer once appropriate skills have been established.
  • Respect communication that is unexpected, inconvenient or disagrees with others.
  • Treat personal communication as confidential, subject to safeguarding responsibilities.
  • Avoid using a speller’s words, image or story publicly without informed consent.
  • Support access to education, relationships, community participation and self-advocacy.

Consent from the speller for social media:

  • Before clips are shared on social media, the speller should have reached expressive communication, with spelling that is clearly legible to others, and be able to clearly express their own views and permission.
  • We do not recommend sharing a newer speller’s clips on social media, whatever their age. A parent or carer should not take that decision out of their hands, to protect the speller’s right to privacy.
  • A speller who has reached expressive communication can look back at older clips, including clips from childhood, and give permission for them to be shared going forward.
  • This is our policy for public social-media sharing. Small-group, in-house training is a separate matter.

Provider Commitment

By signing this Charter, I confirm that I have read and understood its principles and will seek to apply them honestly within my practice.

I recognise that ethical practice requires openness, ongoing learning and accountability. I will respond constructively to concerns and will place the dignity, safety, autonomy and long-term communication interests of the speller at the centre of my work.