Unlocking Voices Privacy & Cookie Policy

Introduction

Unlocking Voices CIC is committed to protecting and respecting the privacy of all those who use our website and our services.

In line with the EU General Data Protection Regulations (GDPR)  it is important to us that our visitors and customers understand what personal data we collect from you and how it will be processed.

What Personal Data Do We Collect?

Information provided by you:

• When you call or email to enquire about our services. I may need to take your name, phone number and email so that I can respond to your inquiry.
• When you download the free resources on our website you will provide us with your email address.
• We only use your contact details to communicate with you and to let you know about events/news that I think will be useful to you. We never share your details with a third party.
• If you book for any of our workshops or events we will need your name and contact details. If you send payment, this is done by bank transfer or cheque and we do not store your bank details.
• We have to keep your personal details for 7 years for accountancy and insurance reasons if you purchase from us.

Cookies

• Our website uses a cookie control system that allows the user, on their first visit, to allow or disallow the use of cookies on their computer/device. Cookies are small, harmless files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website.
• You will be given the option to manage your cookie preferences for the marketing cookies. If you wish to block the use of cookies on your hard drive at a later date, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.unlockingvoices.com)
• If you agree to our cookies when you visit our website we collect your IP user address and information about the pages you accessed and how long you stayed on these pages as part of our Google Analytics.
• Google Analytics does not store, save or collect personal information and provides it to us in an anonymised format (general summary rather than individualised)
• For further information, you can read Google’s privacy policy which can be found at http://www.google.com/privacy.html

Pixels

• As part of our marketing/advertising strategy, we have installed ‘Facebook Pixels’.
• When someone visits our website and takes an action (for example, clicking on a page or contacting us), the Facebook pixel is triggered and reports this action. This way, we’ll know when a customer took an action after seeing one of our Facebook ads. We will then be able to reach this customer again by using a Custom Audience.
• The ultimate aim is that as we see more website activity from our ads, Facebook gets better at delivering your ads to people who are more likely to take certain actions. This is called conversion optimisation.
• It also means that our visitors should begin to receive more targeted and relevant marketing information as the pixels remember what you are most interested in or have looked at before.

Where Do I Store Your Data?

Your data is stored on my email system. We can access these on our computers and phones. All of these systems are hosted on our secure server. 

Do I Share Your Information?

I never share your information with any other external third parties unless I am required to do so by law or I deem it necessary to share information for safeguarding purposes.

How Do I Secure Your Information Online?

We take a proactive approach to user privacy and ensure, to the best of our knowledge, that the necessary security steps are taken. Our laptops and phones are password protected and we use malware and anti-virus software on our devices. Any paperwork is stored in the Directors home and is not taken outside except for the Workshops.

My website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.

We have checked that the hosting company we use takes security and GDPR compliance seriously to protect the sites and data collected from them. For further details on our hosting company’s security please visit https://adventuregraphics.co.uk/privacy-policy/

While we do take all applicable technical and organisational measures to safeguard your data it is impossible for us to secure the entire internet. It is, therefore, your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

What About My Social Media Platform?

Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media may have their own tracking cookies in place.

While we take great care to ensure the security and safety of our follower’s personal information it is up to the individual to use the platforms with due care and caution in regard to their own privacy and personal details.

Unlocking Voices CIC will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

If we use social sharing buttons which help share web content directly from web pages to the social media platform in question, users do so at their own discretion. By default, some social media platforms shorten lengthy URL’s (web addresses) so that they look like this; http://bit.ly/wkDTpk18. These shortened URL’s can be prone to spam and hacking. Unlocking Voices cannot take any liability for damages/implications caused by visiting any shortened links 

What Are Your Data Protection Rights?

Data Request: You may request a copy of the personal data we hold for you free of charge. If you would like a copy of this information, please email info@unlockingvoices.co.uk  . We will respond to your request within 30 days providing you supply us with appropriate proof of identity if we think this is necessary.

You may also request to amend the details we hold by contacting us directly by emailing info@unlockingvoices.com

Your right to be forgotten: If you decide you no longer wish to be contacted by Unlocking Voices CIC please email info@unlockingvoices.com and I will delete your personal details for all of my marketing purposes.

Updates To This Privacy Policy

We will update this policy in response to legal, technical or business developments. It was last updated in November 2021.